The conversation belongs to whoever holds the phone, not to the agency.
WhatsApp on your agency's own number. Set up the honest way.
An optional Sofi Pro add-on: your agency's own WhatsApp Business number and Meta connection, set up by us, with every conversation in the same inbox as email and SMS.
Sofi is our live AI receptionist, not a recording. Calls are recorded.
Your buyers write on WhatsApp. Your agency answers from personal phones.
When conversations live on agents' own phones, the history leaves with the agent, nobody else can pick up the thread, and there is no shared record of who agreed to be contacted.
When a colleague covers, they start from zero because they cannot see what was said.
Without a recorded WhatsApp opt-in, every message relies on someone's memory.
Three steps.
You give us the line and the access.
A dedicated mobile line for the agency and admin access to your Meta business account. Without both, the number cannot be connected.
We connect it and submit the templates.
We connect the number to your account and submit booking confirmations, reminders and case updates for Meta's approval straight away.
Live within ten working days.
We commit to it being live within ten working days of receiving your Meta admin access. Marketing messages stay blocked until Meta finishes verifying the business.
- Your agency's own WhatsApp Business number and its own Meta connection.
- Set up by us: the number, the Meta connection and the message templates submitted for approval.
- WhatsApp conversations in the unified inbox, in the same thread as email and SMS, on desktop and in the mobile app.
- Booking confirmations, reminders and case updates submitted for approval from the start.
- Once it is live, your AI assistants can answer on WhatsApp too.
Made for how you work.
For agencies whose buyers write on WhatsApp.
- One business number for the agency instead of agents' personal phones.
- The whole team sees the same conversation history.
- Connected through the agency's own Meta account.
What we need from you.
- A dedicated mobile line for the agency.
- Admin access to your Meta business account.
- An Sofi Pro account: WhatsApp is an add-on to it, not a separate product.
Good questions.
Clear answers.
If your question is not here, ask us directly. We answer on WhatsApp in business hours.
Let's talk it throughWill WhatsApp work on day one?
No, and anyone who tells you otherwise is selling. It needs your Meta admin access and a dedicated mobile line. We commit to it being live within ten working days of receiving that access.
Can we send marketing messages?
Not straight away. Booking confirmations, reminders and case updates go for approval immediately; marketing messages stay blocked until Meta finishes verifying the business. And the platform only messages people who already replied or gave you their number.
How much does it cost?
It is not included in the Sofi Pro monthly fee. We quote the set-up in writing before we start, and messages are billed separately at the provider's rate, which you accept in writing before anything is used.
Why can't it come pre-built in the template?
Because the number and the Meta connection are your agency's. They need your Meta admin access and your own mobile line, so they are connected to your account, not copied from a template.
Whose name do our clients see?
Your agency's. It is your number and your Meta connection; the platform underneath is not something your clients ever meet.
Want your agency on its own WhatsApp number?
Tell us, and we will send you the written quote for the add-on together with the list of what we need from you to start.
Explore Sofi Pro for agenciesLeave your number and we call you within one working day.
