Whoever answers first gets the conversation.
Sofi · Business Assistant 24/7 for estate agencies
Every buyer callanswered.Even mid-viewing.
Sofi answers calls, SMS, web chat and social messages in Spanish and English, and books viewings and valuations while you are with a client.
A live AI voice, not a recording. Calls are recorded.
€449/month + VAT, plus a one-off €490 setup. No lock-in. See what's included →
Beyond your opening hours
Phone, SMS, web chat and social DMs
Spanish and English
Personally set up for you
The cost of a missed call
Your phone rings in the middle of a viewing.
What happens next?
If nobody answers, the valuation goes to someone else.
Voicemail doesn't answer questions.
Your new front desk
Enquiries arrive.
You stay focused.
01
Telephone reception.
After activation.
Once your number is connected, Sofi answers day and night. In Spain it runs on your own Twilio account.
Your own number, on your own account02
Give the right
answers.
Hours, areas, services and next steps, from the information you agree with us.
Built around your knowledge03
Turn interest into
a next step.
Books a viewing or valuation, or takes a callback request.
A clear way forwardExperience it. Then decide.
A voice says
more than a
feature list.
Call her: ask about prices or a viewing, interrupt her, switch to English.
Book a personal demonstration
Say hello.
Call her now, live+34 865 699 570
Spanish landline; charges depend on your phone plan. Calls are recorded.
Made for an agency's working day
Buyers, sellers, abroad.
The same warm welcome.
While you're showing a property
The next enquiry won't wait until the viewing is over.
“I'm interested in the apartment by the harbour. When could I come for a viewing?”
Sofi identifies the property, collects contact details and guides the caller towards the agreed next step.
Illustrative workflow · no real customer dataAn enquiry. Clearly captured.An example of a conversation summary
EXAMPLE- Enquiry
- Request to view an apartment
- Details
- Property by the harbour · afternoons preferred
- Contact
- Ask for a name and callback number
For agents and agencies
One Sofi.
Set up for how you work.
Independent agent
You are out all day.
- She answers while you are at a viewing, a valuation or the notary.
- Viewings and valuations go straight into your calendar.
Agency with a team
Several agents, one front desk.
- Each agent or office with its own calendar.
- She passes the call to the right person during office hours.
Same price and same setup for both: you just tell us how your team works.
We set it up with you
A new front desk.
Not another IT project.
Get to know
your business.
Your areas, services, common questions and what should happen after a call.
Make Sofi
your own.
Greetings, answers and handovers for your agency; we guide calendars, chat and your number.
Call. Check.
Then get started.
You hear how she answers. We fix open points before go-live.
Onboarding is three guided calls: technical, training and launch. Plan for days rather than hours between purchase and going live.
More than a receptionist
Sofi does more than
answer the phone.
Compare your options
| Voicemail | Answering service | Sofi | |
|---|---|---|---|
| Answers every call, day and night | No | Depends on staff | Yes |
| Books the viewing or valuation in your calendar | No | Rarely | Yes |
| Speaks Spanish and English | No | Sometimes | Yes |
| Knows your areas and services | No | Needs training | Yes, set up with you |
| Summary sent to your team | No | Varies | Yes, after every call |
A clear investment
A better welcome.
A clear offer.
Sofi Pro
Sofi included€449/ month
plus applicable VAT · first monthly charge after 30 days
+ €490 one-off setupplus applicable VAT · personally set up with you
€5,388 for 12 monthly payments, plus setup and usage charges.
Discuss your setup Ready to start? Continue to checkoutAfter payment you book your onboarding call, in English or Spanish, and receive your account activation email.
Your package at a glance
- Three AI assistants: receptionist, after-hours answering and chat
- Phone (after activation), SMS, web chat, Facebook & Instagram DMs
- Answers questions, books appointments in your calendar, hands over to a person
- Knowledge base and scripts for international buyers, in Spanish and English
- Call summaries, SMS follow-up & team notifications
- Personal onboarding in three guided calls
- Live human support 24/7, in English and Spanish
- Hours and business info synced from your Google Business Profile and website
- Relocation referral route for international buyers (NIE, bank, schools); the client stays yours
Additional: usage-based charges.Calls and messages are billed separately by usage, at provider rates. In Spain the number sits on your own Twilio account; regulatory approval can take a few days. WhatsApp is an optional add-on, billed separately.
- No lock-in: cancel at the end of your billing period
- First monthly charge after 30 days
- The phone number is yours, even if you leave
What it would cost you separately
A receptionist costs from €1,800 a month. And only works office hours.
| Included in Sofi Pro | Bought separately in Spain, from |
|---|---|
| A person at the front desk (full time, office hours) | €1,800/month¹ |
| Call answering service (limited calls) | €80/month² |
| AI chat and two-way messaging | €40/month³ |
| Call recording and transcription | €20/month per user⁴ |
Estimated market prices, rounded down, taken from public price pages (September 2026); before VAT where the provider states it. ¹ 2025 minimum wage plus employer social security (Sage). Sources: 1) Sage · 2) SecreOnline · 3) Landbot · 4) Ringover.
Spain only: for companies and self-employed professionals with a Spanish tax ID (NIF/CIF) and a billing address in Spain. Prices exclude applicable VAT. Setup is charged today. The first monthly or yearly subscription charge is due after 30 days. Cancel at the end of your billing period. Applicable tax and the total are shown before payment.
Can I keep my phone number?
Call forwarding may allow you to keep your number, depending on your provider. We confirm feasibility, rates and the activation date before connecting it. The number is registered to your own account, so it stays yours if you ever leave us.
How does Sofi know what my business offers?
Your website, common questions and the information we agree together form the starting point. You decide with us which answers Sofi should give and which enquiries to hand over.
What if Sofi can't answer a question?
We define a handover route, such as taking a callback request. During setup, we agree which questions your team should handle personally.
What costs are added to the package price?
Setup is €490 once, plus VAT. Calls and messages are billed by usage at provider rates, never unlimited; rates are confirmed before you start.
Is there a minimum contract?
No. Cancel at the end of your billing period. Paying yearly gives you 12 months for the price of 11.
Can I buy from outside Spain?
Not at the moment: only to companies and self-employed professionals with a Spanish NIF/CIF and a billing address in Spain. Your clients can call from anywhere.
Can Sofi pass a call to me?
Yes. During office hours she can transfer the call to your team when the caller asks for a person or the matter is urgent. Outside those hours she takes a message or books an appointment.
Is Sofi a real person?
Sofi is an AI receptionist. She is configured for your business and should introduce herself accordingly. The people behind Velorix guide the setup and ongoing coordination.
Who is behind Sofi?
Velorix SL, a Spanish company (CIF B88770201) with an office at Calle Navas 25, Alicante. Our team works in six languages, and Sofi Pro clients get live support from real people 24/7.
Your next call could be the beginning.
Fewer missed calls.
More viewings booked.
Leave your number and we call you within one working day.
No lock-in · prices published, plus VAT · Velorix SL, CIF B88770201, Calle Navas 25, Alicante
Thank you. We will call you within one working day.
We could not confirm that your request arrived. Please write to us on WhatsApp +34 682 93 21 30 or email info@relocationcenters.es.
or
Call Sofi now+34 865 699 570