Calls, SMS, web chat, Facebook and Instagram in one place. Calls and SMS are billed separately, by usage.
Sofi For estate agencies
You show the home.Sofi handles the next opportunity.
While you are at a viewing, Sofi answers enquiries, collects the details and helps arrange the next step, following your agency's instructions.
Answers buyers and owners. Proposes viewings and valuations. Follows up.
Call Sofi: she explains how she can help in your case, +34 865 696 137. Spanish landline; cost depends on your phone plan. Calls are recorded.
20-day satisfaction guarantee · 30 days with no subscription charge · no lock-in · your number and your data stay yours
- CallsYour number, after activation
- SMS
- Website chat
- Facebook and Instagram
- WhatsAppOptional add-on
- Outside your opening hours too
- In the caller’s language
- Set up with you
- Real people at Velorix, 24/7
Sofi in action
Call her.
Hear how she answers.
On +34 865 696 137 you reach Sofi's sales demo. Tell her you run an estate agency and ask her to be your receptionist for a minute, as if you were a buyer or an owner.
Call and try Sofi
+34 865 696 137When you hang up, the call is logged with its summary: exactly what your team will receive with every enquiry.
What you will hear
“Hola, soy Sofi, asistente virtual de Velorix.” Then: “What do you do?”
- She introduces herself as a virtual assistant and says the call is recorded.
- She asks what she needs to understand the enquiry: property, area, timing.
- She proposes a next step: a viewing, a valuation, a call-back or a notice to your team.
This is the sales demo: in your agency, Sofi answers with your information, your listings and the rules we agree with you.
Enquiries, appointments and follow-up
Answers enquiries.
Books appointments. Follows up.
The next enquiry may come while you show a flat or sit at the notary. Sofi handles it with your information and your rules.
1Answers enquiries
- Calls and messages, inside and outside your opening hoursSofi · included
- Replies with the information we agree with you, in the customer’s languageSofi · included
- Takes down the details you choose at setupSofi · included
- Passes the call to a person by your rules, during office hoursSofi · included
- Filters sales calls by your criteriaSofi · included, tuned with you
2Books appointments
- Books into your connected calendar, with no double bookingsSofi · included
- Confirmation and reminder to the customerPlatform automation · included
- If they do not show up, a message to book againPlatform automation · included, switched on with you
3Follows up
- Picks up enquiries from people who asked but did not bookPlatform automation · set up with you
- Messages to past contacts who gave their permissionPlatform automation · set up with you
- Asks for a Google review and a referral after the servicePlatform automation · set up with you
You decide the scope. “Sofi” is the assistant who talks to your customer; “automation” is a scheduled message sent by the platform. Every action is configured and tested with you before it goes live, and follow-up stops when the customer replies or asks not to be contacted.
Three everyday situations
Buyers, owners, international clients.
The same good service.
How Sofi would handle three typical estate-agency enquiries. Illustrative examples, not real clients: in the demo we look at your own case.
While you show a home
“I'm interested in the flat by the harbour. When could I see it?”
Sofi identifies the property, collects the contact details and proposes a viewing or passes it to the agent handling it.
Illustrative example · no real client data
What your team receives
- Enquiry
- Viewing request
- Collects
- Property and preferred time
- Contact
- Name and phone
Next stepViewing in the agent's calendar or a call-back notice
While you are at the notary
“We're thinking of selling our flat. Could someone come and value it?”
Sofi collects the address, property type and timing, and proposes the valuation visit in your calendar.
Illustrative example · no real client data
What your team receives
- Enquiry
- Valuation request
- Collects
- Address, property type and timing
- Contact
- Name, phone and best time to call
Next stepValuation visit in the calendar or a task for the listing agent
At 10 pm, from abroad
“Hi, we're moving to Spain next spring. Do you have three-bedroom homes near the beach?”
Sofi answers in the buyer's language, collects budget, area and dates, and leaves your team a summary in your language for the morning.
Illustrative example · no real client data
What your team receives
- Enquiry
- Search by a relocating buyer
- Collects
- 3 bedrooms, near the beach, moving in spring
- Contact
- Name, email and phone
Next stepCall back in the morning, with the summary already in the contact file
Illustrative examples, no real client data. Viewings need a connected calendar; channels and actions as agreed in the set-up.
What your team receives
An enquiry comes in.
A contact file comes out.
Your customers get in touch the way they prefer. Sofi replies in their language, day and night, and your team receives the enquiry ready to act on.
1 · Your client gets in touch
On the channel they already use
- Phone callYour own number, after activation
- SMS
- Chat on your website
- Facebook Messenger
- Instagram messages
- WhatsAppOptional add-on, billed separately
2 · Sofi answers
Three AI assistants, one Sofi
ReceptionistTakes the call during office hours, takes down what matters and passes it to the right person when needed.After-hours answeringNights, weekends and holidays: answers, takes the details and books the appointment.Chat assistantReplies in writing on web chat, SMS, Facebook and Instagram, at any hour.- Answers questions
- Takes down what matters
- Books appointments
- Hands over to a person
In the caller's language: Spanish, English, French, German, Dutch, Russian, Polish, Arabic and more.
3 · Your team receives
An enquiry ready to act on
- The client file, filled inReason, urgency, dates or budget: the details you choose at setup
- A summary of every callIn your team's language, whatever language the caller spoke
- The appointment in the right calendarWith automatic reminders to the client
- An alert to the person in chargeAnd an SMS follow-up to the client
- One inbox and the mobile appThe whole team sees the same history
Phone, SMS and WhatsApp run on your own accounts at provider rates; Sofi's AI conversations are covered by the monthly credit described under Pricing.
Example path, with demo data
- 1. EnquiryA buyer writes at 9:40 pm: they want to see the flat on Calle Mayor on Saturday.
- 2. Details collectedProperty, preferred time, name and phone, in the CRM contact file.
- 3. Owner assignedThe enquiry goes to the agent handling that property, who gets a notice.
- 4. Appointment or taskA Saturday viewing proposed in their calendar or, if you prefer, a task to call first thing.
- 5. Follow-upA reminder before the viewing; if they did not book, the agreed follow-up message.
An enquiry is not a viewing, and a viewing is not a sale.Sofi answers, collects and books. Negotiation, the sale and the client relationship stay yours.
Setup and go-live
Your number.
Your rules.
Sofi is the assistant; Sofi Pro is the plan that includes her together with the platform. We set it up with you, not as another IT project.
1Tell us about your agency
Areas, property types, opening hours, common questions and who handles each enquiry.
2We set it up and test it with you
Greeting, answers, handovers and calendar. You call, hear how she answers and we sort out anything pending.
3You switch on forwarding when it is ready
Your customers keep calling your usual number. You switch forwarding on or off.
Go-live is three guided calls: technical, training and launch. Expect days, not hours, between purchase and launch.
You are not on your own after launch: a help chat with real people, 24/7, in Spanish and English, inside your account.
You keep your number
Your customers call the usual number. We set up call forwarding for your line and carrier; you switch it on or off.
The CRM is included
She saves the details in the CRM included in Sofi Pro. Other integrations are confirmed after testing them.
Channels that suit you
Calls, SMS, web chat, Facebook and Instagram. WhatsApp is an optional add-on, switched on after go-live.
Details: number, forwarding, handovers and permissions
- Your number and forwarding
- Call forwarding may let you keep your number, depending on your line and carrier; some carriers charge for it or limit it. We confirm feasibility, rates and the date before switching it on. In Spain, Sofi’s line runs on your own Twilio account, in your name, so it stays yours if you ever leave us.
- What Velorix sets up and what you switch on
- Velorix sets up Sofi, her answers, the calendar and the automations you agree. You give us your business information and access to the calendar and accounts you want to connect, approve the texts and switch on forwarding with your carrier.
- When she passes the call to a person
- During office hours, Sofi transfers the call to your team when the caller asks for a person or the matter is urgent. Outside those hours she takes a message or books an appointment.
- What happens if Sofi cannot answer
- She follows the handover route agreed with you, for example taking a callback request and alerting the person in charge.
- Information and permissions
- Connecting Facebook, Instagram or WhatsApp needs admin permission on those accounts. Your customers’ data is processed under the data processing agreement and the privacy policy.
The package, step by step
Complete snapshot diagram
What your business gets, at a glance: Sofi answers on every channel, saves the details in the CRM included in Sofi Pro, notifies the right person, books the appointment and follows up. The diagram shows those steps inside the platform.
The 8 steps of the Business Assistant 24/7 package, from setup to customer conversations.
Full price
A better welcome.
A clear offer.
Sofi Pro
Price and setup€449/ month
plus applicable VAT · first monthly charge after 30 days
+ €490 one-off setupplus applicable VAT · personally set up with you
€5,388 for 12 monthly payments, plus setup and usage charges.
Sign up for Sofi Pro Ask about my setup firstAn agency with several agents? We suggest starting with a demo with your own case. Working on your own? Sign up here directly, at the same price. Looking for other sectors? Sofi for every kind of business.
If an adviser introduced Sofi to you, come in through their link so your sign-up is credited to them. If they gave you their code, enter it in the coupon field at checkout.
After payment you book your go-live call, in English or Spanish, and receive your account activation email.
What's included
- Three AI assistants: receptionist, after-hours answering and chat
- Phone (after activation), SMS, web chat, Facebook and Instagram
- CRM, inbox, mobile app, calendars and automations, under your brand
- €190 of AI usage credit every month (does not roll over)
- Go-live in three guided calls and help from real people 24/7
See the full list
- Answers questions, books appointments in your calendar, hands over to a person
- Knowledge base and scripts for your customers, international ones included, in Spanish and English
- Call summaries, SMS follow-up & team notifications
- Your complete platform under your brand: CRM and pipeline, inbox and mobile app, calendars, forms, automations, email marketing, reviews, invoicing and reports
- €190 of AI usage credit included every month
- Personal onboarding in three guided calls
- Help chat with real people 24/7, in Spanish and English, inside your account
- Quarterly template updates pushed to your account, at no extra cost
- Hours and business info taken from your Google Business Profile and website during setup
- For estate agencies, an optional add-on under a separate agreement: relocation back office for your international buyers (NIE, bank, schools); the client stays yours
Charged separately
- AI usage above the monthly credit, at a rate confirmed in writing before you start
- Calls, SMS and WhatsApp on your own Twilio and Meta accounts, at provider rates
- Each additional professional with their own calendar and call routing: €49 a month, plus VAT (platform users are not charged separately)
- Official WhatsApp: optional add-on, quoted in writing; switched on after go-live, with a WhatsApp Business account in your name at Meta
Guarantee, cancellation and contract
- 20-day satisfaction guarantee from purchase: setup fee refunded in full
- First monthly charge after 30 days · no lock-in, cancel at the end of the period
- The phone number is yours, even if you leave
Spain only: for companies and self-employed professionals with a Spanish tax ID (NIF/CIF) and a billing address in Spain. Prices exclude applicable VAT. Setup is charged today. The first monthly or yearly subscription charge is due after 30 days. Cancel at the end of your billing period. Applicable tax and the total are shown before payment.
To compare at your own pace
Comparing with IONOS or other options? See differences and costs
More than a receptionist
Sofi does more than
answer the phone.
Comparing with IONOS? See the differences → · IONOS costs ·
Why Sofi, not another AI receptionist
Reception, follow-up and your team in one platform.
Sofi Pro brings CRM, customer pipeline, calendars and inbox, under your brand, with unlimited users.
Spanish and English from day one, your business information and a client file with what your team needs to call back well prepared.
A German customer calls on Sunday; on Monday you read the summary in Spanish, with the appointment already in the calendar.
Three guided calls and a knowledge base with your business information.
A help chat with real people 24/7 in Spanish and English, and a Spanish company with an office in Alicante you can walk into.
Sofi Pro compared with IONOS
IONOS: products and additional costs.
These are the published tariffs for IONOS standalone products. Choose only what you need; they are not added together as an equivalent Sofi Pro bundle.
IONOS: plans, optional products and usage
Prices exclude VAT. Choose one reception plan and any additional products you need; the three voice plans and four email marketing plans are alternatives, not cumulative charges.
| Product / plan | Published monthly price | Promotion, scope and extras | Source |
|---|---|---|---|
| Reception Flex | 39€/month | 30 calls; extra 0.49€/call. | IONOS ↗ |
| Reception Flex Pro | 69€/month | 100 calls; extra 0.39€/call. | IONOS ↗ |
| Reception Advanced | 99€/month | Advertised unlimited calls; provider terms apply. | IONOS ↗ |
| AI website chat | 15€/month | Separate product; one free month advertised. | IONOS ↗ |
| AI email assistant | 15€/month | Handles your existing mailbox; not newsletter marketing. | IONOS ↗ |
| AI reputation manager | 29€/month | First month free; then 29€. | IONOS ↗ |
| AI search / SEO / GEO manager | 29€/month | First month free; then 29€. Ad spend separate. | IONOS ↗ |
| Email marketing: 2,500 sends/month | 10€/month* | 7€/month for 6 months. | IONOS ↗ |
| Email marketing: 10,000 sends/month | 15€/month* | 5€/month for 6 months. | IONOS ↗ |
| Email marketing: 30,000 sends/month | 30€/month* | 15€/month for 6 months. | IONOS ↗ |
| Email marketing: 60,000 sends/month | 40€/month* | 25€/month for 6 months. | IONOS ↗ |
* Email marketing: reference prices are displayed beside the promotion; confirm renewal at checkout. Manager products show a crossed-out 35€ but expressly state 29€/month after the free month.
Other costs to quote: external CRM, connectors and implementation, website, ad spend and any carrier forwarding charges. A Spanish combined AI Marketing Suite tariff and a complete business integration price have not been established; they are not counted as zero. SEO/GEO and mailbox handling are not presented as equivalent included Sofi Pro functions.
For Sofi Pro, see the package and setup fee in Pricing: monthly AI credit is included; phone and SMS are charged by usage and WhatsApp is optional. See Sofi Pro pricing →
Official IONOS sources, checked on 20 October 2026: AI Receptionist · AI Chat · API integrations.
A comparison of published scope, not a performance test. IONOS supports integrations and may extend its offer; undocumented capabilities are not treated as impossible.
What it would cost you separately
A receptionist costs from €1,800 a month. And only works office hours.
| Included in Sofi Pro | Bought separately in Spain, from |
|---|---|
| A person at the front desk (full time, office hours) | €1,800/month¹ |
| Call answering service (limited calls) | €80/month² |
| AI chat and two-way messaging | €40/month³ |
| Call recording and transcription | €20/month per user⁴ |
| CRM with contacts and pipeline | €14/month per user⁵ |
| Email marketing | €11/month⁶ |
Estimated market prices, rounded down, taken from public price pages (September and October 2026); before VAT where the provider states it. ¹ 2025 minimum wage plus employer social security (Sage). Sources: 1) Sage · 2) SecreOnline · 3) Landbot · 4) Ringover · 5) Pipedrive (Lite, yearly billing) · 6) Mailchimp (Essentials, promotional price).
See everything behind Sofi
Everything behind Sofi
Not only a voice.
Your whole front office.
Sofi Pro runs on a complete business platform, under your brand. Every enquiry she takes lands in it, and your team works from it every day.
CRM and customer pipeline
Every contact, conversation and enquiry in one place, moving through stages from first call to sale. Smart lists and tags, so nobody is forgotten.
One inbox, every channel
Calls, SMS, email, web chat, Facebook and Instagram in a single thread per client. The whole team sees the same history, on desktop and in the mobile app.
Calendars and bookings
One calendar per professional or location. Appointments booked by Sofi or from your website, with automatic reminders and no double bookings.
Forms, landing pages and funnels
Bilingual enquiry and booking forms on your own domain, with consent captured properly so every later message is lawful.
Automations
Call summaries, follow-ups, internal notifications and reminders that run on their own. Ready-made workflows, and we build yours during onboarding.
Email marketing and social planner
Newsletters and campaigns to your database, and posts scheduled to Facebook, Instagram and LinkedIn from the same place.
Reviews
Ask for a Google review after each service or sale, and reply to reviews with AI-drafted answers that you approve.
Invoices, payments and reports
Send invoices and payment links, and see call, appointment and team reports, so you know what Sofi and your team actually did.
All of it is included in Sofi Pro: no extra modules to buy. We set it up with you during onboarding and push quarterly updates to your account as they ship.
Are Sofi and Sofi Pro the same thing?
No. Sofi is the assistant who answers your customers. Sofi Pro is the plan that includes her, together with the platform (CRM, calendar, inbox and automations), go-live and support.
Does it work for my type of business?
Sofi is set up with each business’s information, calendar and rules. The industry examples on this page are illustrative: in the demo we look at your own case and what is worth turning on.
What about WhatsApp?
WhatsApp is an optional add-on, switched on after go-live, with a WhatsApp Business account in your name at Meta. It is quoted in writing and its messages are billed by usage, at provider rates.
Can I keep my phone number?
Call forwarding may allow you to keep your number, depending on your provider. We confirm feasibility, rates and the activation date before connecting it. The number is registered to your own account, so it stays yours if you ever leave us.
How does Sofi know what my business offers?
Your website, common questions and the information we agree together form the starting point. You decide with us which answers Sofi should give and which enquiries to hand over.
What if Sofi can't answer a question?
We define a handover route, such as taking a callback request. During setup, we agree which questions your team should handle personally.
What costs are added to the package price?
Setup is €490 once, plus VAT. Your subscription includes €190 of AI usage every month, for Sofi's voice and chat conversations. Phone calls, SMS and WhatsApp are billed by usage at provider rates on your own accounts, never unlimited; rates are confirmed before you start. Optional: each additional professional with their own calendar and call routing is €49/month, with extra AI credit, added to your subscription when you ask for it.
Do I need a separate CRM?
No. Sofi Pro includes a complete CRM with contacts, pipeline, inbox, calendars, forms, automations, email marketing, reviews and invoicing, under your brand. If you already use other management software (for bookings, appointments, customers or listings), you can keep it: Sofi answers and books, and the enquiries live in Sofi Pro. We only promise a connection to a specific CRM after testing it with yours.
What does the 20-day satisfaction guarantee cover?
20-day satisfaction guarantee: if within 20 days of your purchase Sofi Pro is not what you expected, tell us and we refund the setup fee in full and close the account. No subscription charge has been taken by then. After those 20 days the normal terms apply: no lock-in, cancel at the end of any billing period.
Is there a minimum contract?
No. Cancel at the end of your billing period. Paying yearly gives you 12 months for the price of 11.
Can I buy from outside Spain?
Not at the moment: only to companies and self-employed professionals with a Spanish NIF/CIF and a billing address in Spain. Your clients can call from anywhere.
Can Sofi pass a call to me?
Yes. During office hours she can transfer the call to your team when the caller asks for a person or the matter is urgent. Outside those hours she takes a message or books an appointment.
Is Sofi a real person?
Sofi is an AI receptionist. She is configured for your business and should introduce herself accordingly. The people behind Velorix guide the setup and ongoing coordination.
Who is behind Sofi?
Velorix SL, a Spanish company (CIF B88770201) with an office at Calle Navas 25, Alicante. Our team works in six languages, and Sofi Pro clients have a help chat with real people 24/7, in Spanish and English, inside their account.
Demo and sign-up
Request a demo
for your agency.
Leave your number and we call you within one working day to show you Sofi with your own case. Or call now and try her.
Call and try Sofi
+34 865 696 137Thank you. We will call you within one working day.
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No lock-in · prices published, plus VAT · Velorix SL, CIF B88770201, Calle Navas 25, Alicante