Velorix · After-hours answering

The buyer who calls on a Sunday gets an answer.

One of the three AI assistants in Sofi Pro: it covers nights, weekends and holidays on your phone, SMS, website chat and Facebook and Instagram messages, in Spanish and English.

Book a personal demo Call Sofi now+34 865 699 570

Sofi is our live AI receptionist, not a recording. Calls are recorded.

The problem it solves

Enquiries do not keep office hours.

International buyers call from other time zones and owners call after work. When the office is closed, voicemail answers no questions and books nothing, and the enquiry waits until someone is back.

A call on a Sunday.

A buyer from abroad wants to see a home this week. Nobody picks up.

A message at night.

An owner writes after dinner about a valuation. The reply arrives the next day, if at all.

A holiday week.

The office closes for the holidays. The enquiries do not stop.

How it works

Three steps.

Your hours, your rules.

We take your opening hours and business details from your Google Business Profile and your website, and agree with you what should happen outside them.

It answers while you are closed.

At night, at the weekend and on holidays it answers questions from your knowledge base, captures the details, and books a viewing or valuation in your calendar or takes a message.

Your team picks it up.

Every conversation leaves a summary, and every AI call a transcript. Your team is notified and the contact details are updated, so the next person knows what was said.

What's included

What you get.

Explore Sofi Pro for agencies

At a glance

Cover for nights, weekends and holidays.
Phone (after activation), SMS, website chat and Facebook and Instagram messages.
Answers in Spanish and English from a knowledge base built with you.
Books viewings and valuations in your calendar, or takes a message.
A summary of every conversation and a transcript of every AI call.
SMS follow-up and real-time notifications to your team.
Hours and business details synced from your Google Business Profile and website.

Included in Sofi Pro. Usage is billed separately.After-hours answering is one of the three AI assistants in Sofi Pro: 490€ one-off setup and 449€/month (or 4.939€/year), plus VAT. Calls and messages are billed separately at provider rates. For phone answering, the Spanish number runs on your agency's own Twilio account, and approval of the regulatory documents can take a few days. WhatsApp is an optional add-on, billed separately.

Who it's for

Made for how you work.

Independent agent

Your phone can be off when you are.

Evening and weekend enquiries are answered, not left on voicemail.
Viewings and valuations land in your calendar while you rest.

Agency with a team

Cover without a night rota.

Nights, weekends and holidays are covered by the assistant.
Each enquiry reaches your team with its summary when the office opens.

Anything else on your mind?

Good questions.
Clear answers.

If your question is not here, ask us directly. We answer on WhatsApp in business hours.

Let's talk it through

Is this a separate product?

No. Sofi Pro includes three AI assistants: a receptionist, an after-hours answering service and a customer service chat assistant. All three are part of the same subscription.

Can it put a caller through to me at night?

Live transfer to your team works during office hours. Outside those hours the assistant takes a message or books an appointment, and your team is notified.

Which languages does it speak?

Spanish and English. The knowledge base and the scripts for international buyers are prepared in both.

When does phone answering start?

Onboarding is three guided calls: technical, training and launch. The Spanish number runs on your own Twilio account and approval of its regulatory documents can take a few days, so plan for days rather than hours.

Who can buy it?

Sofi Pro is sold only to companies and self-employed professionals registered in Spain, with a Spanish NIF/CIF and a billing address in Spain. Your clients can call and write from anywhere.

Next step

Stop losing the Sunday call.
Hear it for yourself.

Call our live demo line and hear how the assistant answers, or leave your number and we call you within one working day to show you how it would work with your hours.