Velorix · Chat assistant

Website chat and DMs, answered and booked.

The customer service chat assistant in Sofi Pro answers your website chat, SMS and Facebook and Instagram direct messages in Spanish and English, books appointments and hands the conversation to a person when it matters.

Book a personal demo Call Sofi now+34 865 699 570

Sofi is our live AI receptionist, not a recording. Calls are recorded.

The problem it solves

Messages arrive while you are out.

Visitors and ad clicks write when they are interested, not when you are at your desk. Each channel lives in a different app, and a message nobody answers is an enquiry that goes somewhere else.

The website chat nobody watches.

A visitor asks about a property during a viewing you are running across town.

Instagram and Facebook messages.

Your ads bring questions into your inbox, and the answers wait until the evening.

Four inboxes.

Email, SMS, chat and social messages, each in its own place, with no shared history.

How it works

Three steps.

We build its knowledge with you.

Your business information, services, areas, opening hours and answers for international buyers, in Spanish and English. The prompts stay editable, so you are not locked into generic answers.

It answers and books.

The assistant replies on your website chat, SMS and Facebook and Instagram messages, answers common questions, updates the contact details and books a viewing or valuation in your calendar.

It hands over when it matters.

When a client needs a person, the conversation passes to the people you choose, in the same thread and with its full history, and your team is notified.

What's included

What you get.

Explore Sofi Pro for agencies

At a glance

A chat on your website, plus SMS and Facebook and Instagram direct messages.
Answers in Spanish and English from a knowledge base built with you.
Books appointments in your calendar.
Hands the conversation to a person when it matters.
Updates contact details in your CRM.
One thread per client in a unified inbox, on desktop and in the mobile app.
Real-time notifications to your team.

Included in Sofi Pro. Usage and WhatsApp are billed separately.The chat assistant is one of the three AI assistants in Sofi Pro: 490€ one-off setup and 449€/month (or 4.939€/year), plus VAT. Messages are billed separately at provider rates. WhatsApp is an optional add-on, not included in the monthly fee: your own number and Meta connection, set up by us and quoted in writing.

Who it's for

Made for how you work.

Independent agent

You answer from the car, or not at all.

Website and social messages are answered while you are at a viewing.
The conversations that need you arrive with their history.

Agency with a team

One inbox for the whole team.

Every conversation in one thread per client, visible to the team.
Handovers go to the people you decide.

Anything else on your mind?

Good questions.
Clear answers.

If your question is not here, ask us directly. We answer on WhatsApp in business hours.

Let's talk it through

Which channels does it answer?

Your website chat, SMS and Facebook and Instagram direct messages. WhatsApp is available as an optional add-on, billed separately.

Does it answer on WhatsApp?

Only with the official WhatsApp add-on. Your agency needs its own number and its own Meta connection, which requires your Meta admin access and a dedicated mobile line. We commit to it being live within ten working days of receiving that access.

How does it know what to say?

Before launch we build the knowledge base with you: your business information, services, opening hours and the answers you want given. You decide which enquiries it answers and which go to your team.

What happens when a client wants a person?

The assistant hands the conversation to your team. The client stays in the same thread, and your team sees the full history and is notified.

Is it a separate product from the phone assistant?

No. Sofi Pro includes three AI assistants: a receptionist, an after-hours answering service and this chat assistant. All three are part of the same subscription.

Next step

Turn messages into booked viewings.
Without living in four inboxes.

Leave your number and we call you within one working day to show you how the chat assistant would answer for your agency. Or call our live demo line now.