Velorix · Relocation back office

The client your office can't service is still your client.

When an international buyer stalls on NIE paperwork, banking or schools, you refer them with your agency's code and our multilingual team runs the relocation side in their language, while you keep selling.

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The problem it solves

The sale stalls on everything that isn't the property.

A family loves a property and then it stalls: no NIE, no Spanish bank account, no idea what the tax situation looks like, and the mortgage falls through. Your team sells property; it is not set up to run the rest.

No NIE, no bank account.

Without them the purchase cannot move, and the buyer does not know where to start.

Tax and legal questions.

They need independent professionals, in their language, that your office does not have on call.

A whole family to move.

Home search, schools and utilities take time your agents should spend selling.

How it works

Three steps.

You refer with your code.

One form, from your own CRM. Your agency's code travels with the client, so the attribution never depends on anyone remembering.

We run the relocation side.

Document preparation and accompaniment for NIE and residency paperwork, banking, introductions to independent tax and legal professionals, home search, schools and utilities, in the client's language.

You stay the agent.

The client completes instead of walking away, and stays yours. What they take on is tracked against your code, visible in your panel, and settled on a fixed date.

What's included

What you get.

Explore Sofi Pro for agencies

At a glance

A referral form inside your own CRM, with your agency's code attached to every client you send.
Document preparation and accompaniment for NIE and residency paperwork.
Banking: we prepare the documentation and present the client to the bank.
Introductions to independent tax and legal professionals, who give the advice and are responsible for it.
Home search, schools and utilities, handled by our multilingual team in the client's language.
Rent-to-Buy, foreigner mortgages, purchase-and-renovation finance and tenant solvency files for rent-default insurance, through the same back office.
A commissions panel inside your CRM, read-only, showing what is attributed to your code.

What it pays your agency is in the contract.Referral terms are set out in the partner agreement you sign. We do not publish referral figures, and nobody on our side will quote you a number that is not in that contract.

Who it's for

Made for how you work.

Agency with international buyers

For agencies that sell to buyers from abroad.

Buyers who need NIE paperwork, a bank account or schools before they can complete.
Teams that want to keep selling instead of running relocation errands.
Agencies that want the client to stay theirs.

What we never do

Your back office, never a competing agent.

We do not prospect or cross-sell the clients you refer.
We only contact the clients you refer, and only about that service.
Your contacts are not shared with any other agency on the platform.

Anything else on your mind?

Good questions.
Clear answers.

If your question is not here, ask us directly. We answer on WhatsApp in business hours.

Let's talk it through

Do you contact our clients?

Only the ones you deliberately refer to us for relocation services, and only about that service. We do not prospect your database, we do not cross-sell your buyers, and no other agency on the platform can see your contacts.

Do you get the NIE for the client?

We prepare the documentation and accompany the client through the process. The NIE and residency permits are issued by the competent authorities, and the outcome is theirs to decide.

Do you give tax or legal advice?

No. We introduce the client to independent tax and legal professionals, who give the advice and are solely responsible for it. On rent-default insurance, the landlord takes out the policy with their own insurer; we do not sell or broker insurance.

What does the referral side pay us?

The commercial terms are set out in the partner agreement you sign, and that is deliberately the only place they exist. We do not publish referral figures on a web page.

When is it settled?

Everything the client takes on is tracked against your code and visible in your panel in real time. Settlement is the 15th of the following month, by bank transfer against invoice.

Next step

Have an international buyer who is stuck?

Tell us what is blocking them. We will explain how the referral works and what the partner agreement covers before you send anyone.